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Now that’s customer service

More often than not, I am bitching and ranting about crappy customer service. I won't even begin to list the numerous situations where I have encountered business representatives that were so unhelpful, rude, arrogant or just downright stupid it left me staring blankly. Good customer service is increasingly rare these days. When encountered, we should publicize those businesses as much as possible.

My web host, CCLHosting, definitely deserves public kudos. One only needs to peruse their support forums to see how responsive and supportive they are. All both of them! Greg and Mark go way above and beyond to keep their customers happy. If you need quality hosting and want it with the best customer service around, go with CCLHosting. You will not be sorry.

In tangent with that are the developers of ExpressionEngine, the software that runs this site. While they have hundreds of customers using EE, any time I have had a question or an issue, they make me feel as if I am the only customer in the world. Just today, two of them were stepping on each other's toes trying to help me. One took the time to go into my site and figure out what was wrong, a task he has taken on a couple times in the past. This is awesome customer service.

Next is the salesman who helped me purchase my new-to-me car. Sean Irwin at Saturn of Knoxville. Go see him. I had been searching on the internet for both used cars and financing. I had also been schlepping through car lots, looking at whatever each salesperson thought I should buy and being steered away from what I was interested in. I had been discovering that getting financing for a used car at a low price and payment, even with excellent credit, is a nightmare. I had set out that day for one particular car lot, just down the street from Saturn. When I drove onto the lot, there were signs saying customers must park in front of the building. All the spaces were taken, and not one of the salesmen there were any help at all. So I left.

I pulled into the Saturn lot and eyeballed the selection of used cars. Nothing really exciting there. As I drove further in, Sean waved at me and said, "Hey, how ya doin? Go ahead and park right over there. Wanna coke or something?" Make it a diet and you got my attention.

He let me wander around without bugging me. Then from a distance, hollered that if I needed anything or had any questions, he'd be right there. Finally, I went up to him. I said, "I need a used car ... one that has at least two or three good years left in it, with a monthly payment I can afford right now." He asks me what car is my dream car. That's easy ... a Lexus. We are talking dream, right?


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