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Asking the impossible

My printer crapped out on me. I need my printer. So, I ordered a new one from Circuit City. I chose to pick it up in the store. After I submitted the order, I got the instructions for picking it up ... bring my credit card, ID and a printed copy of the order confirmation they sent to my email.

This should be a fun customer service adventure ...

UPDATE: Much to my shock and amazement, this all went quite well. I mentioned to the CS folks the irony of the web site request. They laughed, and said all they need was the order number, which I had wisely jotted down the old fashioned way, with pen on paper! And even more amazing was what happened just prior to this ... I went over the the computer supplies area to price the ink cartridges for the new printer before I picked it up. A sales dude came over and asked if I needed help. I told him what was going on with the printer ... he suggested trying a new ink cartridge, even though the one in it was relatively new. It would be a $20 gamble ... if it didn't work, I'd have a broken printer and a brand new ink cartridge that I couldn't use. But better than spending $100 on a whole new printer, which BTW, uses cheaper cartridges, but they have less than half the capacity ... my esteem for HP is slipping quickly. Lucky for me, the new cartridge works and my printer is working once again. But I somehow doubt I will get 5 years of use out of this one like I did my old HP 672C ... which for all I know is still working at the inner-city boys' after school program I donated it to via Freecycle. But I am so used to Circuit City sales people cramming stuff down your throat ... maybe they have changed the way they do things, and CC will become a pleasant place to shop.


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